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Shipping & Refund


Standard delivery times & costs

4-11 business days.
4-5 business days.
6-10 business days.
6-10 business days.
6-10 business days.
South-East Asia
6-10 business days.
Qatar, UAE, Saudi Arabia
6-10 business days.
Rest of the World
6-10 business days.

USA Express Shipping times & costs*

USA Overnight Express
1 business day
$17.95 USD
USA 2 Day Express
2 business day
$8.95 USD

*Express Shipping orders must be placed before 12noon PST to be received in expected timeframe. Any Express Shipping orders placed after 12noon PST will take an additional business day to arrive.

*Express Shipping is currently only available for the US and in USD only.

Delivery restrictions outside our control mean that we cannot deliver to Cuba, Curacao, Bangladesh, Iran, Indonesia, China, Libya, North Korea, The Balkans, Cote d'Ivorie, Congo, Iraq, Liberia, Sudan, Syria, Zimbabwe, Micronesia, Palau, Palestine, Saint Pierre, Pakistan, Lebanon, Nigeria, Romania, Belarus, Miquelon, Tukmenistan, Afghanistan, Albania, Algeria, Angola, Armenia, Azerbaijan, Barbados, Belize, Bermuda, Bosnia And Herzegovina, Brazil, Cayman Islands, Chile, China, Colombia, Congo (Democratic Republic), Dominican Republic, Ecuador, El Salvador, Faroe Islands, Fiji, Gambia, Georgia, Ghana, Gibraltar, Greenland, Honduras, Iceland, Jamaica, Lithuania, Madagascar, Malawi, Martinique, Mauritius, Mexico, Moldava Republic Of, Montenegro, Morocco, Mozambique, Namibia, Panama, Puerto Rico, Reunion, Russia, Samoa, San Marino, Senegal, Seychelles, Sierra Leone, St. Kitts And Nevis, St. Lucia, Tanzania, United Republic Of, Togo, Trinidad And Tobago, Tuvalu, Uganda, Ukraine, Uzbekistan,and Zambia.

Order Confirmation

After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.

Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.

Where is my Sand&Sky Brilliant Skin Mask?

Our shipping partners deliver parcels upon timing stipulated here above. On the rare occasion, there are delays and delivery duration may extend beyond these expected time frames.

Please contact us if you are having difficulties with your order

Why is delivery to Singapore faster than Australian delivery?

Despite being a fully Australian brand, we do have three warehouses; in Australia, Singapore and the US. That’s why you might see different shipping times according to where you live. It all depends on our local shipping partner delivery times and the distance you live from the closest warehouse but rest assured – we are as Aussie as they come!

How long does Express Shipping take?

There are two options for Express Shipping, which are currently only available in the US.
Overnight delivery takes 1 business day. Orders must be placed before 12 noon PST to arrive by 3pm PST the following business day. If “Overnight Express Shipping” is selected and the order is placed after 12 noon PST, please expect your order to arrive between 1-2 business days.
2 day Express Shipping will take 1-2 business days to arrive. Orders must be placed before 12 noon PST to arrive at the latest by 3pm PST 2 business days later. If “2 Day Express Shipping” is selected and the order is placed after 12 noon PST, please expect your order to arrive between 2-3 business days.


FREE Returns
*Please note: We do not reimburse for the cost of USA Express Shipping.

If you receive a faulty or damaged product, you can return your order within 60 days of purchase to our warehouse for a speedy replacement. Please note, that returns must be unopened and in the original packaging.

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return delivery. So, if you would like to return your product for FREE, please do contact us prior to sending it back to us at


Free Worldwide Delivery


Easy Returns


24/7 Support