*Express Shipping is currently only available in the US. Express Shipping orders must be placed before 12noon PST to be received in expected timeframe. Any Express Shipping orders placed after 12noon PST will take an additional business day to arrive.
We deliver to the following countries: Australia, Austria, Bahrain, Bangladesh, Belgium, Bulgaria, Cambodia, Canada, Cyrus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Jordan, South Korea, Kuwait, Laos, Latvia, Luxembourg, Macao, Malaysia, Maldives, Malta, Monaco, Myanmar, Nepal, Netherlands, New Zealand, Norway, Oman, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam.
After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.
Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.
Our shipping partners deliver parcels upon timing stipulated here above. On the rare occasion, there are delays and delivery duration may extend beyond these expected time frames.
Please contact us if you are having difficulties with your order email@example.com
Despite being a fully Australian brand, we do have three warehouses; in Australia, Singapore and the US. That’s why you might see different shipping times according to where you live. It all depends on our local shipping partner delivery times and the distance you live from the closest warehouse but rest assured – we are as Aussie as they come!
There are two options for Express Shipping, which are currently only available in the US.
Overnight delivery takes 1 business day. Orders must be placed before 12 noon PST to arrive by 3pm PST the following business day. If “Overnight Express Shipping” is selected and the order is placed after 12 noon PST, please expect your order to arrive between 1-2 business days.
2 day Express Shipping will take 1-2 business days to arrive. Orders must be placed before 12 noon PST to arrive at the latest by 3pm PST 2 business days later. If “2 Day Express Shipping” is selected and the order is placed after 12 noon PST, please expect your order to arrive between 2-3 business days.
We will replace any damaged products if you return them within 30 days of purchase. Please contact us at: firstname.lastname@example.org to find out how to send damaged products back to our nearest warehouse and we will process the replacement after we receive them.
Please always include your order confirmation number in the subject line so we can be super speedy when replying!
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