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Shipping & Refund

 

International standard delivery times & costs

USA:
4-7 business days.
FREE!
Australia:
4-5 business days.
FREE!
Singapore:
4-7 business days.
FREE! (Ninja Van)
South-East Asia:
5-10 business days.
FREE!
Qatar, UAE, Saudi Arabia:
7-10 business days.
FREE!
Canada:
7-10 business days.
FREE!
Europe:
6-10 business days.
FREE!
Rest of the World:
12-14 business days.
FREE!
 

Delivery restrictions outside our control mean that we cannot deliver to Cuba, Iran, Indonesia, Libya, North Korea, The Balkans, Cote d'Ivorie, Congo, Iraq, Liberia, Sudan, Syria, Zimbabwe, Micronesia, Palau, Palestine, Saint Pierre, Pakistan, Lebanon, Nigeria, Romania, Belarus, Miquelon and Tukmenistan.

Order Confirmation

After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.

Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.

Where is my Sand&Sky Brilliant Skin Mask?

Our shipping partners deliver parcels upon timing stipulated here above. On the rare occasion, there are delays and delivery duration may extend beyond these expected time frames.

Please contact us if you are having difficulties with your order hello@sandandsky.com

Where do we deliver to?

Delivery restrictions outside our control mean that we cannot deliver to Cuba, Iran, Indonesia, Libya, North Korea, The Balkans, Cote d'Ivorie, Congo, Iraq, Liberia, Sudan, Syria, Zimbabwe, Micronesia, Palau, Palestine, Saint Pierre, Pakistan, Lebanon, Nigeria, Romania, Belarus, Miquelon and Tukmenistan.

Please always let us know where you want your Sand and Sky products via email hello@sandandsky.com

Why is delivery to Singapore faster than Australian delivery?

Despite being a fully Australian brand, we do have three warehouses; in Australia, Singapore and the US. That’s why you might see different shipping times according to where you live. It all depends on our local shipping partner delivery times and the distance you live from the closest warehouse but rest assured – we are as Aussie as they come!

RETURNS

FREE Returns

If you receive a faulty or damaged product, you can return your order within 60 days of purchase to our warehouse for a speedy replacement. Please note, that returns must be unopened and in the original packaging.

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return delivery. So, if you would like to return your product for FREE, please do contact us prior to sending it back to us at hello@sandandsky.com